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Details and FAQ

Who am I

My name is Scott Andrew. I have a beautiful wife called Rachel, a 15 month old baby girl called Jemma, and a white Samoyed dog called Jadzia. I have a retail shop on the Gold Coast, in Queensland Australia. My Hobbies are my family, my dog, racing my Formula Vee, and playing music on guitar or keyboard I specialise in Mail order in various areas including Hydroponics. 

I value my Ebay customers highly. I would like to ask for positive feedback if you have enjoyed your purchase with me. I value your privacy in all transactions.

Questions about my items

- Email me using the link at the top of this page
- I prefer email - but if you have a need to use the older technology, you can fax me on 07-5527-4154 but, why would you if you have email. Oh well.
- I prefer email, but I understand if its 30 seconds to go (and you are bidding 5,000 for this item) you might have to call on 0402 864986 if it can't wait*
- SMS me on 0402 864986 if you need immediate replies.*

*I promise I can't answer if I'm in the shower or asleep or driving or both. If no answer, then I will get back to you.

Conditions of Sale

• Friendly people are preferred bidders - I'm a nice guy, and can sort out any problem on 0402 86 49 86 
• Winning bidder must make payment as soon as possible, and advise me that this has been done. 
• If payment has not been made within 14 days and buyer has not contacted me, Ebay will become involved and negative feedback may be left. (This is fairly reasonable) 
• While all care is taken, I will not be held liable for any damage in transit and as such I offer the option of the winning bidder paying for insurance with Australia Post or Freight Company involved. 
• I have had nothing damaged in last 12 months of mail order business - but it has happened to my parcels about 4 times in the 15 years in business so less than 1%. 
• If any problems arise, the buyer will contact me and I can fix any problems. Buyer will give us the chance to respond BEFORE leaving negative feedback.

Shipping and Handling

• Pick ups are available from my shop on the Gold Coast - No charge unless special packaging required.
• Item usually ships within 3 working days of payment confirmation. Details will be supplied to Winning bidder.
• I can black wrap items if security is an issue. I can send care of freight depot or care of post office if desired. - Please ask before bidding as shipping method may be affected.
• If Item specifies being sent by Post - Please see Australia Post website for delivery time from 4211 Gold Coast to where you are. Contact us for confirmation of dispatch, however delays can occur and are out of our control. Details of the dispatch will be provided to winning bidder.
• If Item is sent by Freight - Please ask if you require an estimated delivery time from postcode 4211 / Gold Coast to where you are. Contact us for confirmation of dispatch, however delays can occur and are out of our control. Details of the dispatch will be provided to winning bidder.
• Shipping cost should be specified above, but if your area is not listed, you can contact me for a quote. 
• Shipping Discount may apply if purchasing more than one item - please contact me to confirm for details before bidding on second item otherwise I cannot guarantee that there is any advantage to shipping items together. ·
• Express shipping is not usually a problem. But since I assume 3 working days is what you agree to, call or SMS me on 0402 86 49 86 before bidding to confirm I will be available to urgently ship anything you bid for.

* Return and Refunds

We all hate to buy something that isn't what you wanted

1. Choose carefully
2. Ask Questions - Even call/SMS me on 0402 864986 if its urgent
3. When in doubt - don't bid! ·

+++ I have specified a 14 day return policy above (some items I cannot do this such as consumables),

• I have a great 14 Day money back return policy so you can even use this item and check its what you want. ·
• If you find the item not to your liking, you can contact me for a refund of the bid price excluding the charged postage BY NOTIFYING ME WITHIN 7 days after the 7 days it takes for this to work.
• If I don't receive any notice within 14 days of receiving the item then no refunds are available
• Note: Some people might think it is clever to get a refund even though it is a good product. You won't be able to order this item from me again if you get a refund as you already indicated it wasn't what you liked. I WILL ALLOW YOU TO REPAY THE REFUND if you reconsider and want to use the product.
• Excludes postage costs to return item. ·
• If the same EBay member returns several items over a period of time, I may refuse to honour returns if buyer does not seem to have any intention to buy. ·

I will refund or exchange or repair if

• Something you bought is faulty or defective; or
• Does not do the job I led you to believe it would do; or
• Does not match the item you bid on; or
• Is not as described in the auction. ·

I will not give you a refund if

• You cannot prove that you bought it (for example, on something fairly easy to buy, you don't have the details of the auction and cannot email me from the winning bidders ID); or
• You have damaged the goods you bought and I cannot resell it.
• The 14 days has expired and you have not contacted us · This is because we would have restocked the item after this time.

Viewing the item at our store

• Contact me if you wish to view item at Nerang on Gold Coast and I will give you the address
• This is an Ebay item, and I will not breach their rules and offer any deals face to face. So please don't ask
• Hours 9-5pm weekdays, 9-1pm Saturdays.
• I can take other photos of item if a particular feature is not clear enough for you.
• I have even made a video to capture the sound of an item before, so anything is possible.

Payment ·

• Payment it to be completed before shipping
• Total Price = Final Bid + Shipping and Handling Contact me if unsure. I will always advise the winning bidder after the auction closes.
• Proof of Payment Required before shipping ·
• Paypal is Preferred - Please pay in Australian Dollars. ·
• Direct deposit or Internet banking transfer into National Australia Bank Account ·
• Money Orders - Please make payable to S Andrew and send by express post envelope. Its faster, and traceable if they lose it. ·
• No Cheques Accepted - Please do not ask. There is absolutely no way in the world I would accept a cheque.
• If you have a bank account, you can do an Internet transfer. I don't see why cheque still exist....